Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Sage

      Engaged Employer

      Sage reviews

      Changes - Customer Support Analyst II Sage Employee Review

      3.0
      Jan 18, 2015
      Customer support analyst ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great people to work with, benefits are pretty decent if you're a single person

      Cons

      Company restructure has caused a huge mess to my day to day job. Don't feel like anyone actually talked to the employees while creating new structure. Also, it seems to be more of a "hit your numbers" job now instead of customer satisfaction. Many of us have managers who are not even the same state, let alone the same office as us. Needless to say, that causes headaches.

      Explore other reviews about Sage

      5.0
      Jun 5, 2026
      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      They will work with you and teach you everything you need to know and help you as long as you help yourself and meet kpi but they help you meet it

      Cons

      No cons to add at this time

      2.0
      Jun 8, 2026
      Account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      was hired as remote and get to have that honored, but have been openly told no career progression because of remote status. decent pay

      Cons

      Leadership instability: Seven manager changes during my relatively short tenure. Unrealistic targets: A sales quota set at 1,100% growth (not a typo). Slow product development: Getting anything actioned on the product side takes far too long. Product management turnover: Three product manager changes, resulting in no meaningful deliverables in over three years. Misaligned hiring priorities: Greater emphasis on DEI optics than on hiring people positioned to drive growth. Internal vs. customer focus: More energy spent on internal events than on product enhancements. Lack of accountability (the biggest issue): No one takes ownership. Responsibility gets passed around constantly — for example, client cancellations going unprocessed because they impact someone's numbers. Managers have openly encouraged pushing the work onto someone else rather than handling it.

      1
      avatar
      Sage Response
      1w
      Thank you for taking the time to share your feedback. We’re sorry to hear about the challenges you’ve described around leadership continuity, targets, growth, and ways of working. We recognise the impact that stability, clear accountability, and achievable goals can have on the day-to-day experience of our colleagues, particularly within sales and customer-facing roles. We shall share your feedback with leaders for their visibility as we continue to evolve how we support our teams to truly thrive at work. If you have any additional insights to share, please leave us more feedback via our internal Always Listening forum or through your manager. Thank you again for sharing your perspective.
      See reviews by: Helpful|Rating|Date|All
      Related searches: Sage jobs | Sage salaries | Sage benefits | Sage interviews
      Sage reviewsSage Customer Support Analyst II reviewsSage review