An out-of-touch place to work - Digital Marketer Sage Employee Review

1.0
Oct 31, 2024
Recommend
CEO approval
Business Outlook

Pros

- The benefits (bonus, healthcare, pension, work away) and initiatives (DE&I, flexible working) were a huge plus though these are being slowly chipped away and have too many catches - Large global, cross functional tech company for your CV that will potentially open doors for you - Some great people and some great talent to learn from - sometimes interesting work - Depending on role, team and location, salaries can be generous and well above the industry / local average

Cons

- Direction of strategy at Sage is constantly changing; project focus can switch without warning and new launches seemingly crop up overnight. This leaves delivery teams scrambling to get the work done with little resource or time, causing horrific stress that trickles from the top down and work that is poor quality . - The infrastructure and processes are shockingly disorganised for a company this size. Most of the data and tools used to plan and inform work are unreliable and barely fit for purpose. The company refuses to invest in more training, resource or tech to help people do their jobs properly. Getting anything done is often a painful, archaic and manual process that barely anyone adheres to anyway - SO MANY restrictions for employees and their work. There is absolutely no room for experimentation, improvement or creativity. We are also encouraged to be sustainable which means people have to carefully count their pennies for work trips to see their team, organise colleague socials, or expenses, yet the business will routinely fly select departments out for extravagant trips at overseas conferences, or waste cash on flying expensive drones around office sites for an end of year video… - Recently told the business that we have to return to the office for a mandatory 3 days a week - no exception. This is after several office closures, huge backlash from staff and knowing that the existing offices literally cannot accommodate all employees. Not only does this go against their value of ‘flexible human working’ (not to mention that this is unfair and not inclusive to all employee needs ) it’s also not at all practical, sustainable or realistic. Unless you arrive well before 9am or DON’T go in the days you might actually need to (not so flexible at all really…) you will struggle to even get a desk to do your work. Most people then sit all day on teams calls. And that’s not even considering that some offices require paid parking or huge commutes. And if you don’t comply, you’re at risk of not only being held back from opportunities and bonus, you can end up on performance review. This all makes any time you DO want to spend in the office stressful and distracting but also scared of punishment any time you do choose to wfh. - Part time, remote and work away contracts seem to be reserved the most senior, well-connected and smooth-talking staff it seems. - Management training is lacking which explains why management is poor. Many managers don’t know how to do the job but have been given undeserved authority and power because they shout the loudest, while others have no skills to lead but have had the responsibility thrust upon them with absolutely no support. - Promotion is near impossible and progression opportunities appear to be doled out at random - they are largely dependent on whether you’re lead by someone already embittered by the process and how generous HR are feeling on the day. Micromanagement, gatekeeping and gaslighting runs rampant and there is a refusal to share payscales or progression frameworks to help people move up. the only option is to overwork uncompensated until someone, somewhere decides it’s time for a reward - There’s a frighteningly large number of directors and seniors but only a small percentage of them actually contribute anything useful. Most just push back on the specialist staff who are doing all the donkey work meaning that everyone has to comply even if it‘s a bad decision. - HR are a challenge. Mental health issues get used against you at the first opportunity, processes are slow and if you dare to criticise the 180 on flexible working, you’ll be told to suck it up or leave. - Teams are put under enormous pressure with unmanageable, ever growing workloads and no off-ramp. Some people are terrified to take time off and they constantly request that everyone go above and beyond - all the time! When anonymous surveys are sent out and results show the above, nothing is done with the feedback - The company bewilderingly has an annual redundancy round. Everyone is in constant fear of their livelihood but still expected to do their very best work. Morale is terrible as a result. - As you can see there are now tonnes of fake positive reviews - which says it all

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Sage Response
1y
Thank you for your review. We’ve read through your comments and we’re disappointed that your experience here at Sage has not been satisfactory. Please note that your concerns have been taken into account and will be considered as we continue working hard to improve our culture here. Our hybrid working approach is an important element of Sage's culture, and it is complemented by other benefits such as paid time to volunteer, the ability to work away for up to 10 weeks a year, and free well-being support tools. We recently also answered several colleagues' questions about the new 3-day policy. If you've not seen this communication on our internal intranet site, it sheds more light on how colleagues will be supported as they adhere to our updated hybrid structure. More information about what we offer can be found here https://www.glassdoor.co.uk/Benefits/Sage-United-Kingdom-Benefits-EI_IE1150.0,4_IL.5,19_IN2.htm -

Explore other reviews about Sage

5.0
Jun 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Work life balance is the strongest attribute at Sage. Family matters and mental stablity is supported. Top notch benefits.

Cons

Departments with mixed roles of similar tasks, yet separate teams without collaboration.

2.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

was hired as remote and get to have that honored, but have been openly told no career progression because of remote status. decent pay

Cons

Leadership instability: Seven manager changes during my relatively short tenure. Unrealistic targets: A sales quota set at 1,100% growth (not a typo). Slow product development: Getting anything actioned on the product side takes far too long. Product management turnover: Three product manager changes, resulting in no meaningful deliverables in over three years. Misaligned hiring priorities: Greater emphasis on DEI optics than on hiring people positioned to drive growth. Internal vs. customer focus: More energy spent on internal events than on product enhancements. Lack of accountability (the biggest issue): No one takes ownership. Responsibility gets passed around constantly — for example, client cancellations going unprocessed because they impact someone's numbers. Managers have openly encouraged pushing the work onto someone else rather than handling it.

1
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Sage Response
2w
Thank you for taking the time to share your feedback. We’re sorry to hear about the challenges you’ve described around leadership continuity, targets, growth, and ways of working. We recognise the impact that stability, clear accountability, and achievable goals can have on the day-to-day experience of our colleagues, particularly within sales and customer-facing roles. We shall share your feedback with leaders for their visibility as we continue to evolve how we support our teams to truly thrive at work. If you have any additional insights to share, please leave us more feedback via our internal Always Listening forum or through your manager. Thank you again for sharing your perspective.
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