Promising from the outside, frustrating reality internally - Marketing ServiceNow Employee Review

The role and company culture are often presented as much more attractive during the hiring process than what the reality turns out to be. Internally, there seems to be a significant number of senior roles focused more on justifying their existence than on driving meaningful progress. There are frequent organizational changes that often feel unnecessary or poorly thought through. Teams are regularly moved between organizations, renamed, and then sometimes moved back again within a short period of time, creating confusion rather than improvement. Career growth is very slow and largely time-based rather than performance-based. The average promotion timeline is around three years regardless of how well you perform. Salaries are generally below market and increases are limited, which often leaves employees feeling undervalued despite their experience and contributions. Management and HR show limited interest in employee development or long-term career progression. In some teams there are also issues with micromanagement, which can make the work environment frustrating. The company is also relatively conservative when it comes to employee engagement or events, which contributes to a culture that can feel quite stingy compared to many other companies in the industry. Overall, unless you are comfortable staying in the same role for several years with limited growth or salary progression, this may not be the right environment.