"It was the best of times...it was the worst of times" - Director ServiceNow Employee Review

2.0
Feb 26, 2020
Recommend
CEO approval
Business Outlook

Pros

Powerful platform, high-growth, enthusiastic customers, RSU grants make the compensation very attractive (this is literally the reason why they are able to retain most employees)

Cons

Advancement and recognition is not based on performance, but rather on arbitrary popularity contests and political dynamics. Marketing leadership is near the worst I've seen. The CMO is insecure in his own abilities, and therefore leads through bullying and fear tactics. The other C-suite members largely disregard Marketing's input, due to a lack of confidence in leadership. Most of the power now sits with the Chief Communications Officer. The CMO's record of hiring into his org is poor, with multiple failed hires. These are all known issues, and the C-suite and HR have either been unable or unwilling to address them, leading to a negative work environment for many in the Marketing organization.

Explore other reviews about ServiceNow

5.0
Jun 3, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Big Tech health + vision + dental benefits

Cons

Significant change and movement in org.

2.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

ServiceNow had a differentiated platform and products. Early on the culture had a startup energy that was rare for a company this size collaborative teams, ownership, and a sense that people actually cared about outcomes. Working with large enterprise customers on complex workflows was interesting work.

Cons

The ServiceNow I joined was a different company. As headcount increased, so did the bureaucracy, layers, and friction that rewarded politics over execution. The layoffs of the last few years were handled poorly little transparency, inconsistent communication, and decisions that felt made far above with little thought for the people affected. The "cost optimization" messaging rang hollow against continued executive spending. For a company that sells workflow and people process tools, the irony of a chaotic RIF wasn't lost on anyone in the field or on customers. Leadership political dynamics were real. The right team, the right manager you had cover. Performance alone didn't protect you.

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