T-Mobile, guaranteed to make you frustrated and stressed. - Customer Care Representative T-Mobile Employee Review

1.0
Dec 11, 2008
Recommend
CEO approval
Business Outlook

Pros

T-Mobile has great benefits and above average pay for Springfield, Missouri. You may dress pretty much any way you want which becomes rather sickening when people wear their pajamas and such. It's a very unprofessional atmosphere, but a good place to work if you don't like to look nice every day.

Cons

Many of the team leaders and members of management have poor grammer and act unprofessional. It's hard not to just laugh out loud at some of the yokels in management positions. Customer Care Reps have to hurry through calls to keep call handling times low so customers get unsatisfactory service and have to call back in. Working there was an overall nightmare.

Explore other reviews about T-Mobile

5.0
May 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Great working environment bonus after 5 years

Cons

None! Loved the company and opportunities there

2.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Wireless service discount Decent vision insurance Co-workers

Cons

Leadership Scheduling Work/life balance Stress Broken everything - half of the tools and resources don’t work No room to grow your career anymore unless you suck up. If you’re blunt and honest you’ll be an outcast - they’ve fostered an environment where they only want cheerleaders. Constantly changing goal posts Frequent restructuring

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