From temp to long term employee, unexpectedly. - Retail Sales Representative T-Mobile Employee Review

5.0
Dec 27, 2008
Recommend
CEO approval
Business Outlook

Pros

innovative and creative company. senior management is supportive and makes themselves visible, most people in the company can see a face and put a name to it and many of us have met upper management in person. compensation and benefits are spectacular, especially for part time employees. youthful but mostly competent staff makes for a comfortable work environment. my specific market has a supportive regional manager who is available by phone and will learn your name as well as remember at least a little bit about all of us. company seems aware of our limitations and problems we encounter while trying to do our jobs and seems to be active in fixing these problems.

Cons

t-mobile seems to be trying new things and services that are hit or miss. while this is expected for a company that is trying to break away from being a traditional wireless carrier, they place a lot of importance on some of the failing products that can sway us away from focusing on moving on. the interior systems at t-mobile are inferior and often require us in retail to jump through hoops to get basic tasks done. the lack of support for customers having problems with handsets is setting us back in quality of service. the compensation from customer feedback is flawed.

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5.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Great pay if you are willing to work.

Cons

It can be stressful when you are not doing well.

5.0
Mar 22, 2016
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Training and "green days" to work on training courses online, team activities for teambuilding, excellent benefits including up to a 10% yearly bonus (merit-based), tuition reimbursement, extra insurance options besides health insurance (pet insurance, free life insurance up to 1.5x yearly salary), stock purchase options and yearly stock award to each employee. One of my favorite benefits is job swaps - so long as your manager clears it, you can swap jobs with an employee from another related department for up to a couple months to gain insight and experience into what the other department does from day to day. I left my last company as it had become a bad environment, and after joining with T-Mobile I realized it was one of the best decisions I've ever made. There are very few days where I wake up not wanting to go to work, and I learn something new every day. When I come across a process I'm not familiar with, my teammates are more than happy to provide on-the-spot training, or schedule a time that works for both of us to do so. Above all, the managers set you up to succeed rather than to fail - they want you to do well, and do everything in their power to make sure you have the tools to do well.

Cons

There's some of the same political bs that any company has, but my team has two excellent managers that make work enjoyable. There are a couple personality issues within the team, as happens with any job, but overall everyone gets along. As far as training goes, there wasn't a whole ton initially (though I believe it's more due to the nature of the job - it's impossible to condense everything into a couple week training course).

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T-Mobile Response
9y
Thanks so much for taking the time to write this -- we love hearing how much you love coming to work! Your words were spot on when you said your team wants you to "do well". That's exactly what we want for all of our team members! The nature of our business is constantly changing and we know how important it is to provide good benefits and equip you with the training and development you need to be successful. We're glad you're taking full advantage of all of it. As we continue to grow and evolve, so will our training and tools. If you ever feel like you're not getting enough of what you need, though, talk it over with your manager and they'll help you get back on track. Thanks again for your feedback and your dedication to T-Mobile. -- T-Mobile Careers Team
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