1.0
May 16, 2012
Current employee
Frisco, TX
Recommend
CEO approval
Business Outlook
Pros
the benefits are great at tmobile (health,401k,phone discount)
Cons
unless you advance into a position off of the phone, its almost not worth it to stay. the upper management is disconnected from the frontline and they send down rules to icrease "customer satisfaction" while meeting "business needs" but often times it ends up alientating both customers and the frontline that was famed for customer service