Love my job - Customer Service Representative T-Mobile Employee Review

5.0
Aug 27, 2010
Recommend
CEO approval
Business Outlook

Pros

Definite rewards for performance! The company recognizes positive performance. Call center is ranked off of performance which means you don't have to watch people who have been there for years and put in 0 effort receive all the good schedules. You choose your own destiny and get what you put in. I have had several deaths in the family and every time T-Mobile has been respectful, kind, and understanding. Good energy in the call center, rewarded with parties, catered lunches, and breakfast served by management. They really try to make an undesirable job worthwhile.

Cons

Like anywhere, some of management can be tough to work with and metrics can be sporadic.

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2.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Wireless service discount Decent vision insurance Co-workers

Cons

Leadership Scheduling Work/life balance Stress Broken everything - half of the tools and resources don’t work No room to grow your career anymore unless you suck up. If you’re blunt and honest you’ll be an outcast - they’ve fostered an environment where they only want cheerleaders. Constantly changing goal posts Frequent restructuring

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