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      T-Mobile

      Engaged Employer

      T-Mobile reviews

      Micromanagement is the key to T-Mo - Customer Service Representative T-Mobile Employee Review

      1.0
      Dec 26, 2010
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Paid time off Remodeled facility Training dept does its best to prepare new reps Phone discount plan--watch out for tax implications

      Cons

      Micromanagement, even of top reps Poor decision-making by senior management Employees not treated as if they are valued Poor salary for a sales position, which is what it really is Employees not given information/training needed to do the job

      Explore other reviews about T-Mobile

      5.0
      May 14, 2026
      Business analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great working environment bonus after 5 years

      Cons

      None! Loved the company and opportunities there

      2.0
      Jun 24, 2026
      Retail store manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Wireless service discount Decent vision insurance Co-workers

      Cons

      Leadership Scheduling Work/life balance Stress Broken everything - half of the tools and resources don’t work No room to grow your career anymore unless you suck up. If you’re blunt and honest you’ll be an outcast - they’ve fostered an environment where they only want cheerleaders. Constantly changing goal posts Frequent restructuring

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