Retail Sales Associate - Retail Sales Associate T-Mobile Employee Review

4.0
Sep 9, 2015
Recommend
CEO approval
Business Outlook

Pros

Easy work, casual work wear, pretty decent commission structure on top of a good hourly rate. Can make a lot of money if you work in a high traffic store that isn't overstaffed. Great benefits package even for part time employees; 401K, health, dental, etc. The amount of paid time off is generous as well.

Cons

A good chunk of your pay is from commission. That can fluctuate depending on market conditions, store traffic, and how many employees you have to split customers up among. T-Mobile is currently trying to find ways to reduce commission payout as well. It's retail so your schedule follows no pattern. T-Mobile also seems to attract a large number minorities that may or may not speak English, as well as super cheap and rude customers that you get to deal with in the store. If you are a male you will have to be very knowledgeable to get even close to making the same sales numbers as a semi-cute little girl who knows just a little and bats the eyes, sorry men but that is just how the world of retail sales works. Pathway to management is reserved for friends of managers and shady sales reps that get above average numbers from unethical practices.

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5.0
Apr 22, 2026
Recommend
CEO approval
Business Outlook

Pros

This has been the best workplace for me so far. Love the energy, management, people, workplace, free food every now and then, great coffee.

Cons

IT department can be more proactive.

5.0
Mar 22, 2016
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Training and "green days" to work on training courses online, team activities for teambuilding, excellent benefits including up to a 10% yearly bonus (merit-based), tuition reimbursement, extra insurance options besides health insurance (pet insurance, free life insurance up to 1.5x yearly salary), stock purchase options and yearly stock award to each employee. One of my favorite benefits is job swaps - so long as your manager clears it, you can swap jobs with an employee from another related department for up to a couple months to gain insight and experience into what the other department does from day to day. I left my last company as it had become a bad environment, and after joining with T-Mobile I realized it was one of the best decisions I've ever made. There are very few days where I wake up not wanting to go to work, and I learn something new every day. When I come across a process I'm not familiar with, my teammates are more than happy to provide on-the-spot training, or schedule a time that works for both of us to do so. Above all, the managers set you up to succeed rather than to fail - they want you to do well, and do everything in their power to make sure you have the tools to do well.

Cons

There's some of the same political bs that any company has, but my team has two excellent managers that make work enjoyable. There are a couple personality issues within the team, as happens with any job, but overall everyone gets along. As far as training goes, there wasn't a whole ton initially (though I believe it's more due to the nature of the job - it's impossible to condense everything into a couple week training course).

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T-Mobile Response
9y
Thanks so much for taking the time to write this -- we love hearing how much you love coming to work! Your words were spot on when you said your team wants you to "do well". That's exactly what we want for all of our team members! The nature of our business is constantly changing and we know how important it is to provide good benefits and equip you with the training and development you need to be successful. We're glad you're taking full advantage of all of it. As we continue to grow and evolve, so will our training and tools. If you ever feel like you're not getting enough of what you need, though, talk it over with your manager and they'll help you get back on track. Thanks again for your feedback and your dedication to T-Mobile. -- T-Mobile Careers Team
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