Fine for new employees, but tenured employees know how far T-mobile has fallen. - Mobile Expert T-Mobile Employee Review

3.0
Dec 11, 2023
Recommend
CEO approval
Business Outlook

Pros

Pay is decent Flexible Hours Tuition reimbursement 401k Good Health Benefits

Cons

Company management is terrible. Some individual managers are great, but as a whole the leadership is awful. Systems are constantly having issues and causing customers issues that are completely unnecessary, then the company expects you to take the brunt of it without giving you tools to fix their issues. Promotion opportunities are rare. So if you end up in a position, expect to be there a while unless you are willing to play politics with some of the higher management. most recently, their biggest issues is hour cuts for both full and part timers. Most of the full timers in our store were forced into part time positions earlier in the year and threatened with relocation to a slower store if we did not accept.

Explore other reviews about T-Mobile

5.0
Jun 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Great pay if you are willing to work.

Cons

It can be stressful when you are not doing well.

2.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Wireless service discount Decent vision insurance Co-workers

Cons

Leadership Scheduling Work/life balance Stress Broken everything - half of the tools and resources don’t work No room to grow your career anymore unless you suck up. If you’re blunt and honest you’ll be an outcast - they’ve fostered an environment where they only want cheerleaders. Constantly changing goal posts Frequent restructuring

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