GREAT START, HORRIBLE FINISH - Customer Service Representative T-Mobile Employee Review

2.0
Jun 20, 2011
Recommend
CEO approval
Business Outlook

Pros

value values values, the company sticks to there guns on ethics great benefits decent pay

Cons

this was an AMAZING company to start. had a great time seeking promotions and getting to know everyone to stake my claim on a higher position. Once word got out of the AT&T buyout everything changed. it went from "take care of the customer" to "sell them something at all costs". the whole environment shifted from a great place to work where you knew in the end you were doing what was right by the customer to high pressure sales on board a sinking ship. it became very clear in the latter stages of the acquisition that the name of the game became about locking as many customers in to a contract to secure what little bit of debt relief they could. Started as a great opportunity, 6 months later, it took everything I had to take one more call.

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5.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Always changing atmosphere no day is the same

Cons

Depending on leadership not a lot of recognition

2.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Wireless service discount Decent vision insurance Co-workers

Cons

Leadership Scheduling Work/life balance Stress Broken everything - half of the tools and resources don’t work No room to grow your career anymore unless you suck up. If you’re blunt and honest you’ll be an outcast - they’ve fostered an environment where they only want cheerleaders. Constantly changing goal posts Frequent restructuring

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