The most backwards job ever - Customer Care Representative TP Employee Review

1.0
Dec 21, 2012
Recommend
CEO approval
Business Outlook

Pros

Training. Prior to August 2011, The pay increase was nice.

Cons

Management sucks. Opportunites to advance say they are fair but they are not. Also, how does a company that makes 2000 dollars every half hour if intervals are met claim they cant pay there employees more than 11 per hour but can spend over 100,000 dollars on renovations that didnt even need to be made and also at one point supervisors could take phone calls for overtime and make 20 dollars a hour. Also the new CCM is a joke.

Explore other reviews about TP

5.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote positions available, work from home, interview process great training, schedule options, Daily Pay

Cons

No cons at this time with 9 months of employment.

3.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

For the most part, I have an open availability. I do however, like not having to work on Sundays. Some campains allow for a 1 hour lunch break. The hiring process was fairly easy. Your equipment is provided. There is opportunity for advancement. They are helpful when it comes to license renewal. Calls are back to back which for me seems to make time go faster. Flexibly as to when you want to take your lunch break. You have to opportunity to assist people without having to feel it was rushed. Off all major holidays.

Cons

Rushed training that may leave some questions unanswered. I feel like I had to figure things out on my own. Getting the assistance you need to help a client took longer than it should, especially when the client is on on hold, waiting for your response. At times some trainers seem to be unprepared for the roll they have taken. Calls are frequently monitored. Not much time between calls. It can take too long to transition from on campain to the next after the project has ended.

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