These people are awful! - Anonymous employee TP Employee Review

1.0
Dec 12, 2014
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Co-workers, learned skills, 1 manager

Cons

Where do I start? Firstly, communication is minimal. We have been recently aquired by TPUSA and we have learned EVERYTHING on the fly. New systems, payroll, hr practices, new leaders (still don't know who they are) are still very foreign and we are held accountable for not getting it right the first time. Employees are not getting paid correctly and management seems to show no urgency in getting it rectified. Leaders are now responsible for job functions that were not part of the job with no increase in salary or even an understanding of the toll this acquisition has cost us. I'm still waiting for the benefit of this company to us because they've been nothing except a hassle and I'm already interviewing for new positions. This job is awful and I'm just waiting for someone to figure it out and other some guidance and assistance.

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TP Response
7y
We sincerely apologize for the experience you had here in TP. It is our goal to provide employees the best, however, it appears that we have failed you. We want to know more about this and we hope that you can share it via LET'S CONNECT help line at 800-664-9335 or email us at LetsConnect@teleperformance.com for investigation. Thank you.

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5.0
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Pros

My group of supervisors and our manager work really well together. The upside of this company is the ability to work from home and the support you are given is better than most places I have worked.

Cons

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3.0
Jun 16, 2026
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Pros

For the most part, I have an open availability. I do however, like not having to work on Sundays. Some campains allow for a 1 hour lunch break. The hiring process was fairly easy. Your equipment is provided. There is opportunity for advancement. They are helpful when it comes to license renewal. Calls are back to back which for me seems to make time go faster. Flexibly as to when you want to take your lunch break. You have to opportunity to assist people without having to feel it was rushed. Off all major holidays.

Cons

Rushed training that may leave some questions unanswered. I feel like I had to figure things out on my own. Getting the assistance you need to help a client took longer than it should, especially when the client is on on hold, waiting for your response. At times some trainers seem to be unprepared for the roll they have taken. Calls are frequently monitored. Not much time between calls. It can take too long to transition from on campain to the next after the project has ended.

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