Great Opportunity w/ Range of Experiences - Trainer TP Employee Review

5.0
Mar 5, 2015
Recommend
CEO approval
Business Outlook

Pros

Company that promotes from within. Gives you the opportunity to try new things. While this might vary by project/site, as an agent and then supervisor, I got to help in areas that weren't my traditional role. I had the chance to see what I liked/didn't like. If you come with a good attitude and professional demeanor, you will be given an opportunity to increase your skillset & experiences. Definitely a family vibe work atmosphere as well.

Cons

Because we are a company that promotes from within, some people interpret that as a promise. Some co-workers of mine have felt they were overlooked or have been "stuck" in a position. You need to be realistic about how long it can take to advance a career. This job/company is fast paced, so change happens quickly sometimes (especially during busier holiday season) but that doesn't mean you don't have the work and earn the extra opportunities. I think TP could sometimes be more straightforward about the opportunities that are open. I think we set everyone up to think they WILL succeed quickly, and when they don't, they blame us (when its really they're performance/attitude etc). Pay is not necessarily the highest compared to other call centers. But the range of experiences I've had, that I can now put on a resume. and the fact I love my job, make it worthwhile for me.

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TP Response
7y
Thank you for bringing this to our attention. We see to it employees are treated well while recognized for their hard work and dedication to their job. Kindly share this with us via LET'S CONNECT help line at 800-664-9335 or email us at LetsConnect@teleperformance.com and we will make sure to take all these into consideration moving forward.

Explore other reviews about TP

5.0
Jun 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Wfh, family work-life balance is good. Great supervisors and leaders. It is a professional field, with room and opportunities to grow.

Cons

Depends on the project you work under, it Cán be a bit stressful, nothing to hard to handle.

3.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

For the most part, I have an open availability. I do however, like not having to work on Sundays. Some campains allow for a 1 hour lunch break. The hiring process was fairly easy. Your equipment is provided. There is opportunity for advancement. They are helpful when it comes to license renewal. Calls are back to back which for me seems to make time go faster. Flexibly as to when you want to take your lunch break. You have to opportunity to assist people without having to feel it was rushed. Off all major holidays.

Cons

Rushed training that may leave some questions unanswered. I feel like I had to figure things out on my own. Getting the assistance you need to help a client took longer than it should, especially when the client is on on hold, waiting for your response. At times some trainers seem to be unprepared for the roll they have taken. Calls are frequently monitored. Not much time between calls. It can take too long to transition from on campain to the next after the project has ended.

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