Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      TP

      Engaged Employer

      TP reviews

      I went in with an open mind... I read reviews on here and I understand that you will always get negative feedback. - Team Manager TP Employee Review

      1.0
      Jun 28, 2015
      Team manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Right if I am honest I am struggling to find one. I was hired as an external candidate for a team managers role. I can't find a positive about the place at all, the fellow TMs were decent as we were all in the same boat, minus your usual 1 or 2 brown noses.

      Cons

      Salary, negotiating a salary didn't seem happen. TOPS training (management training) this has to be addressed and restructured around management and not filling out a "game plan" in red ink then had back into your ACCM for feedback on how you have spent your time. Your teams statistics and performance should account for how well you are doing your job. Systems - Call observation , HR systems have to be one of the most draconian around. Your ACCMS (ops managers in the real world) I think were given the job for length of service awards.. Feedback issues via the TMs not directly to the agent if you are annoyed about the way they look. Petty petty issues. Coaching & 1:1s, as a TM this is your bread and butter, allow us to schedule off line time to develop our teams.

      avatar
      TP Response
      7y
      Thank you for bringing this to our attention. We aim to provide sufficient training and a positive environment to our employees while being rewarded with proper incentives and right opportunities. However, your review states otherwise. We will bring this up with management in order to make improvements that will benefit our employees.

      Explore other reviews about TP

      5.0
      Jun 25, 2026
      Account supervisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Working from home -Great hours -Flexibility -Paid time off

      Cons

      -Legacy systems -No other cons

      3.0
      Jun 16, 2026
      Customer service expert i
      Recommend
      CEO approval
      Business Outlook

      Pros

      For the most part, I have an open availability. I do however, like not having to work on Sundays. Some campains allow for a 1 hour lunch break. The hiring process was fairly easy. Your equipment is provided. There is opportunity for advancement. They are helpful when it comes to license renewal. Calls are back to back which for me seems to make time go faster. Flexibly as to when you want to take your lunch break. You have to opportunity to assist people without having to feel it was rushed. Off all major holidays.

      Cons

      Rushed training that may leave some questions unanswered. I feel like I had to figure things out on my own. Getting the assistance you need to help a client took longer than it should, especially when the client is on on hold, waiting for your response. At times some trainers seem to be unprepared for the roll they have taken. Calls are frequently monitored. Not much time between calls. It can take too long to transition from on campain to the next after the project has ended.

      See reviews by: Helpful|Rating|Date|All
      Related searches: TP jobs | TP salaries | TP benefits | TP interviews
      TP reviewsTP Team Manager reviewsTP review