You will find a better workplace. - Customer Service Representative TP Employee Review

1.0
Jan 12, 2024
Recommend
CEO approval
Business Outlook

Pros

If there is something positive, it is because they are required to do so by law. If it were up to them, it wouldn't be either.

Cons

If you are reading this, you are probably thinking about an offer from Teleperformance. I worked for them for four years, so you can trust me when I recommend you to forget it. I'm sure that you will find a better workplace. If you don't accept this advise from me, just remember when you receive your two months-long contract. Or you are sitting in the hangar on the production floor in Piraeus. Or when you're travelling on the stinky, dirty green metro to there or back at night. Or when they are lieing to your face about literally anything. Or when you are counting the secs left in your break in order to arrive back in time. Or when you are eating under minutes in your break or when you don't eat, because it's weekend, but you are working and you can't buy anything. Or when you are trying to ask a transfer to a different project but unfortunately you can't. Or when you are handling cases on a different language, not only on that one you hired for. Or when they are changing the bonus rules so unfortunately you won't reach the limit. Or when you are planning something in your free time, but you don't know your schedule three days before the next month. Or when you can't go on day off or sick leave. No Easter, no Christmas, no New Years's Eve, but you will get a voucher. Probably. Or not either.

Explore other reviews about TP

5.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Very accomplishing environment, I enjoyed speaking with customers.

Cons

Calls are back to back and you have to meet all metrics.

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TP Response
3d
We appreciate your kind words and are thrilled to hear that you're happy here. Your feedback helps us continue to improve and grow.
3.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

For the most part, I have an open availability. I do however, like not having to work on Sundays. Some campains allow for a 1 hour lunch break. The hiring process was fairly easy. Your equipment is provided. There is opportunity for advancement. They are helpful when it comes to license renewal. Calls are back to back which for me seems to make time go faster. Flexibly as to when you want to take your lunch break. You have to opportunity to assist people without having to feel it was rushed. Off all major holidays.

Cons

Rushed training that may leave some questions unanswered. I feel like I had to figure things out on my own. Getting the assistance you need to help a client took longer than it should, especially when the client is on on hold, waiting for your response. At times some trainers seem to be unprepared for the roll they have taken. Calls are frequently monitored. Not much time between calls. It can take too long to transition from on campain to the next after the project has ended.

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TP Response
3d
We appreciate your honest review. Your insights are valuable to us as we strive to improve. Please reach out to us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com if you have any specific suggestions or concerns.
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