Everything else! It was like working at a big high school. There were no requirements whatsoever for a person to get hired here so you can imagine what we had to work with. Even if a supervisor (who did the final interview) did not think a person should be hired, to meet "quota" the recruiting department would hire the person anyway. And training, ha! That was a joke as well. Even if a person failed the final test to make it to production, the trainer would pass them anyway so that they could meet their goals. There was constant changes which isn't so bad however no raises were given for the extra work added to your load. No time to do your job and actually coach your agents.