Remote work and benefits, but unstable goals and training - Loyalty Retention II Verizon Employee Review

3.0
May 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote, benefits, and flexibility. Being fully remote is great. Benefits are better than expected.

Cons

The training program lacks correlation between real customers. They continually change goals, which makes it difficult to get a hang of getting to your targets. Within 5 months, we have changed our metrics 3 times, and we changed management and teams two times. Hard to build any chemistry.

Explore other reviews about Verizon

5.0
Apr 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Employee discount Nice uniforms Respectable co-workers

Cons

Sometimes the customers you deal with

4.0
Jan 26, 2015
Recommend
CEO approval
Business Outlook

Pros

Compensation is competitive but you will work very hard for it. Culture is excellent and exhibited and practiced from the top down. Benefits are excellent and cost reasonable. 401k match and profit sharing. Lots of training and professional development opportunities. Can advance if you're willing to relocate.

Cons

Company is trying to transform into what it wants to be beyond a wireless carrier (cloud?, security?, telematics?, wholesaler?, etc) and is struggling with a vision, resources, and org structure to make it a reality. Several re-organizations over last few years so job security has frequently been a question. Often delayed response to competitors caused by management's concern that acting would result in not meeting Wall Street expectations. Not the "happiest" place to work because no result is ever good enough and successes aren't celebrated because the focus is always on the next weekly/monthly/quarterly goal.

531
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