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      Verizon

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      Verizon reviews

      Verizon Wireless - Outstanding Opportunities - Technical Support Representative and Escalation Team Verizon Employee Review

      5.0
      Nov 4, 2008
      Technical support representative and escalation team
      Recommend
      CEO approval
      Business Outlook

      Pros

      Verizon Wireless is a great company to work for overall. In Chandler, AZ - the Call Center is extremely career oriented. The benefits at VZW are outstanding from the PTO to Heath Care. There are many different career paths that can take place with most of them starting at the entry level Customer Service position. The pay at VZW is performance based as well. They have incentives that are well worth you working hard for a year. The health care costs are kept very low for employees and the benefits they provide are outstanding. If you can get into VZW, please make sure that you think of all aspects of the job before you decide to leave. There are much worse companies to work for.

      Cons

      The same as all other Call Center positions.

      Explore other reviews about Verizon

      5.0
      Apr 22, 2026
      Bam
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great leadership, associates, coffee, parking, training

      Cons

      long hours if you want to be successful

      4.0
      Jan 26, 2015
      Associate director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Compensation is competitive but you will work very hard for it. Culture is excellent and exhibited and practiced from the top down. Benefits are excellent and cost reasonable. 401k match and profit sharing. Lots of training and professional development opportunities. Can advance if you're willing to relocate.

      Cons

      Company is trying to transform into what it wants to be beyond a wireless carrier (cloud?, security?, telematics?, wholesaler?, etc) and is struggling with a vision, resources, and org structure to make it a reality. Several re-organizations over last few years so job security has frequently been a question. Often delayed response to competitors caused by management's concern that acting would result in not meeting Wall Street expectations. Not the "happiest" place to work because no result is ever good enough and successes aren't celebrated because the focus is always on the next weekly/monthly/quarterly goal.

      531
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