It's hard working phones - Tech Support Verizon Employee Review

4.0
Sep 26, 2016
Recommend
CEO approval
Business Outlook

Pros

Good people surround you. Best co-workers in the world. The pay is good. The benefits started right away. The healthcare benefits were really great. There is lots of training. 3 months on-boarding, so if you make it through that you can make it in the job.

Cons

It talks a long time to get used to getting yelled at by customers. People are can just be awful. Sometimes you'll get a manager that helps you out and comes to your aid and some will just look at you like, "what are you bring this problem to me for?"

Explore other reviews about Verizon

5.0
Apr 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Great leadership, associates, coffee, parking, training

Cons

long hours if you want to be successful

4.0
Jan 26, 2015
Recommend
CEO approval
Business Outlook

Pros

Compensation is competitive but you will work very hard for it. Culture is excellent and exhibited and practiced from the top down. Benefits are excellent and cost reasonable. 401k match and profit sharing. Lots of training and professional development opportunities. Can advance if you're willing to relocate.

Cons

Company is trying to transform into what it wants to be beyond a wireless carrier (cloud?, security?, telematics?, wholesaler?, etc) and is struggling with a vision, resources, and org structure to make it a reality. Several re-organizations over last few years so job security has frequently been a question. Often delayed response to competitors caused by management's concern that acting would result in not meeting Wall Street expectations. Not the "happiest" place to work because no result is ever good enough and successes aren't celebrated because the focus is always on the next weekly/monthly/quarterly goal.

531
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