Pros
hmmmm the benes I guess?
Cons
Stop outsourcing to Manila so you can take advantage of cheap, foreign, unregulated, labor. Stop downsizing Stop corporate canabalism! I shouldn't be competing against agents selling the same products for cheaper. Customers should have their account manager’s direct line listed on their bills. Your prices are ridiculously higher than your competitors a customer can get a 100M from a competitor for what Verizon Charges for a 10M, good luck selling value on that one, especially with all of your backend problems. Train your new people better no more three week crash courses Train your existing people better, online courses in between selling are pointless. Start placing your customers and employees first or there will be no bottom line to worry about and there will be no more shareholders. CEO needs to stop making short sighted bottom line decisions based on the current quarters stock price. CEO only earned 22.5M last year and the top execs about 14M each yet they are laying people off like crazy MCI WorldCom part duece Did I mention that the same people who ran that company into the ground now have high ranking positions at Verizon Business? Stop making your sales people wait two months to get their comp checks Stop making people go into payback because a customer canceled a circuit they sold six months ago, yes there is a six month window! And that doesn’t reset after the new year or even Verizon’s new year which begins sometime in late March apparently Give routers and equipment sales credit values. Start billing your customers when their router is installed and pinged not when the circuit is installed. Own the entire install, stop making people pay extra for demarc extensions and having Adtran handle the router install and making their vendors do cross connects for VoIP it's a total mess, it never used to be that way... Why is it like pulling teeth to get a tech to go on-site to fix a repair or install issue? Takes multiple tickets to get anything done… if your lucky. That goes for billing issues too… Start billing your customers correctly the first time! 90% of the time they are billed incorrectly Consolidate your systems there are a hundred it's ridiculous And have everyone use the same ones! One hand does not know what the other is doing. Streamline your processes it took me an entire day to return a router for a customer... literally! Hire more install people, 6 months for and Internet dedicated Ethernet circuit install is absolutely absurd.