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      Verizon

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      Verizon reviews

      Industry loser - Customer Service Professional Verizon Employee Review

      2.0
      Jul 18, 2018
      Customer service professional
      Recommend
      CEO approval
      Business Outlook

      Pros

      Salary and benefits are great but only because they have to be to keep employees.

      Cons

      They do not care about their employees and thats why the salary and benefits are so good. They know other will do the job and they can train them to do it for quick turn arouns. Instead of treating current employees well and having a solid work force. They also pit one part of the business against the other part. You sell people products they do not want need and do not reveal the cost to them. Then you have employees stressed and evaluated on whether they can keep a customer from disconnecting something they didn't want, need or know the cost of in the first place.

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      4.0
      Jan 26, 2015
      Associate director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Compensation is competitive but you will work very hard for it. Culture is excellent and exhibited and practiced from the top down. Benefits are excellent and cost reasonable. 401k match and profit sharing. Lots of training and professional development opportunities. Can advance if you're willing to relocate.

      Cons

      Company is trying to transform into what it wants to be beyond a wireless carrier (cloud?, security?, telematics?, wholesaler?, etc) and is struggling with a vision, resources, and org structure to make it a reality. Several re-organizations over last few years so job security has frequently been a question. Often delayed response to competitors caused by management's concern that acting would result in not meeting Wall Street expectations. Not the "happiest" place to work because no result is ever good enough and successes aren't celebrated because the focus is always on the next weekly/monthly/quarterly goal.

      531
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