Human Resources, not the CEO is running Verizon Wireless - Store Manager Verizon Employee Review

2.0
Aug 11, 2009
Recommend
CEO approval
Business Outlook

Pros

The pay and benefits are wireless industry leading. There is room for lateral job changes and a great relocation package if promoted.

Cons

There is absolutely zero alignment with director or above leadership with human resource consultants. Human resource consultants work in "clicks" all across the country. They discriminate against potential employees and "cherry pick" resumes and applications for positions. HR policies are interpreted differently in each region. It is pathetic that the United States job market is being controlled by a bunch of bitter HR representatives. No wonder our unemployment rate is as high as it is. HR representatives should be laid off just as much as front line employees however this is not the case. District managers work with directors to "manage out" employees by assigning them to "no win" situations and document everything. At Verizon Wireless, you are ONLY as good as the store you are assigned to. If you take the top store managers and put them in the lowest performing stores, they will become the lowest performing managers no matter what changes they implement. The pushback is actually from upper management because Verizon Wireless doesn't promote change, they just say they do and in reality flip employees constantly. If you don't believe me, ask any store manager how long they have been at their current store? Chances are they are stuck because if they even mention that they want another opportunity or seek promotions, they will be discarded as "risk" employees who aren't dedicated to their current position and WILL be in most cases managed out.

Explore other reviews about Verizon

4.0
Jan 26, 2015
Recommend
CEO approval
Business Outlook

Pros

Compensation is competitive but you will work very hard for it. Culture is excellent and exhibited and practiced from the top down. Benefits are excellent and cost reasonable. 401k match and profit sharing. Lots of training and professional development opportunities. Can advance if you're willing to relocate.

Cons

Company is trying to transform into what it wants to be beyond a wireless carrier (cloud?, security?, telematics?, wholesaler?, etc) and is struggling with a vision, resources, and org structure to make it a reality. Several re-organizations over last few years so job security has frequently been a question. Often delayed response to competitors caused by management's concern that acting would result in not meeting Wall Street expectations. Not the "happiest" place to work because no result is ever good enough and successes aren't celebrated because the focus is always on the next weekly/monthly/quarterly goal.

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