Pros
A strong historical brand value - but decline is real and swift.
Cons
PE ownership has hollowed the company out and left it hanging. Strong words, but that’s genuinely how it feels from the inside — uninspiring and deflating. Offshoring of roles and selective promotions in low-cost regions, as others have mentioned, has led to strange structures where experienced people in higher-cost regions are effectively working below less experienced roles elsewhere. It’s not how a global organisation should run, and it plays out pretty much how you’d expect. Data quality and research output have both taken a hit, and you can see the impact with clients becoming more selective on renewals. And all of this has happened even before AI has had any real impact. The stated rationale is being “closer to clients,” but it raises the question of how strong the client base really is in some of these locations. Overall, it feels like short-term decisions are being prioritised over long-term quality and reputation — no surprises there. There’s also a lot of focus on optics while the underlying foundations are eroding. Even engagement on Glassdoor feels like part of that same effort to manage perception. For a reality check, just look at the “helpful” votes on negative reviews — that tells you enough about what’s really going on.
