Xerox, swirling the drain! - Senior Customer Service Engineer Xerox Employee Review

1.0
Dec 27, 2008
Recommend
CEO approval
Business Outlook

Pros

To work with some of the quality people that are still around,unfortunately that is dwindling.

Cons

VRIFS,IRIFS,a belief that the company will either go under or sell out and forsake all the good employee's that are left. Xerox holds itself out that it has a good service force but treat the service force like they are easily replaceable which leads to poor morale and eroding away of the customer base.

Explore other reviews about Xerox

5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Good job for entry level customer service and easy to climb corperate ladder.

Cons

Managment team is difficult to work with

2.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Big company with solid benefits

Cons

Pay is not on par with competition and raises are very hard to get. If you don't get what you are looking for when hired you will likely never get it.

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