Suffering from Xerox's recovery - Customer Service Technical Specialist Xerox Employee Review

3.0
Jun 12, 2008
Recommend
CEO approval
Business Outlook

Pros

After working for Xerox for a long time, I have seniority, long vacation time, etc. Many years ago Xerox was a fantastic place to work. Unfortunately, the cutbacks and downscaling that I've lived through have made me somewhat unhappy with where I am today. Careey opportunities and communication is good, but it depends greately on local management, and It's hard to trust what upper management is saying.

Cons

Cutbacks in Benefits, gradually losing value in the compensation package. There was a time when Xerox aimed to be the best in the industry, now average is good enough. I get work related phone calls all hours of the day and night, work/life balance is very poor.

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5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Good job for entry level customer service and easy to climb corperate ladder.

Cons

Managment team is difficult to work with

2.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Big company with solid benefits

Cons

Pay is not on par with competition and raises are very hard to get. If you don't get what you are looking for when hired you will likely never get it.

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