"Regain customer focus" - National Services and Solutions Executive Xerox Employee Review

A company without direction It is seeking it's next golden egg but not finding it Poor at communicating ideas from management Not much communication Inability to Change/Innovate but when they decide to the early mover has already grabed market share Sales team has to be integrated into whole business Stop "rolling' you customers into longer term leases that is essentially a way of masking the truth. It does not add any value to Xerox nor to the customers. Maybe stick to hardware rather than the services and BPO areas where there is plenty of competition. Connect R&D to operational business