Challenging, enjoyable work but compensation and reward could be better. - Senior Customer Service Engineer Xerox Employee Review

4.0
Mar 27, 2009
Recommend
CEO approval
Business Outlook

Pros

Flexibility of work hours. Ability to take care of personal issues without much grief from management. Challenge of working with new technologies.

Cons

Annual merit increases minimal. No effective way to reward the highest performers. Graded on the team result which allows some to slip on performance yet still get rewarded. Management always picks a new number to track and nitpick us about. No consistency of what target they want us to achieve.

Explore other reviews about Xerox

5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Good job for entry level customer service and easy to climb corperate ladder.

Cons

Managment team is difficult to work with

2.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Big company with solid benefits

Cons

Pay is not on par with competition and raises are very hard to get. If you don't get what you are looking for when hired you will likely never get it.

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