OK job, under compensated - Customer Support Engineer Xerox Employee Review

Users say... "Middle and lower managment people are really great people to work for especially in the engineering areas." "Benefits were good and then" "Work Life Balance is good and there is room for growth" "Training was good and lots of help if you needed it" "Flexible work hours, work from home, benefits" 

Users say... "And poor management" "Management under the same pressure so they do understand... apart from the low pay." "Low salary about $10/hour can go up to about $13 with good sales." "Upper management is poor as they really have no idea what's REALLY taking place on the sales floor." "Constant reorganizations and layoffs."