People First - Anonymous employee Zillow Employee Review

5.0
Jun 19, 2016
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Zillow views their employees as its most important asset and you can see it in the way we are treated. The workplace is transparent and the product teams are kept small so there can be autonomy to move fast and make an impact. I'm generally skeptical of things like "core values", but Zillow has managed to roll out these big company concepts in a way that feels genuine. We're in a transition from a small company to a relatively big one (2k+) and the leadership team is taking deliberate steps to have the right amount of process to keep things running efficiently. There's a strong emphasis on over all quality of life. Generous vacation, good parental leave (which everyone actually uses) and a culture that doesn't expect you to be connected all of the time. Zillow has a dual-class stock structure that allows the Founders and CEO to have complete control over direction of the company, allowing for a long term vision. It exciting that Zillow is able to invest so much in the future, tear-down and rebuild business models and expand into adjacent markets even if it limits near term profits. No concern with activist investors here. Overall the best place I've worked.

Cons

We're pretty spoiled overall though the pay the benefits aren't quite as good as the "tier 1" tech companies (Google, Facebook, Microsoft), though they are getting better every year. Things change quickly so it could be a tough place to work if you want consistency.

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Zillow Response
9y
Thank you for the review! I'm glad you are happy here. - Amy (COO)

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You can make good money here.

Cons

In sales, job can change often. For example: I was making good money and excelling because I am a relationship Sales person. Then they changed it to where you get the sale, and instead of being able to grow that account via that relationship you just broke into, you have to pass it to an account manager and go back to cold/robo calling. You "book" of business you recive to prospect from is a lottery. I received a book of prospects/accounts that most of the were low income, or senior living properties. They don't have a budget and have a line of renter on a waitlist. No way to convince them to spend money on advertising but you still have the same quota.

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Zillow Response
4w
Thank you for sharing such a detailed perspective. We understand that frequent changes to roles, account ownership and business priorities can have a real impact on relationship-building and the day-to-day experience in sales. We’re glad to hear compensation was a positive part of your time at Zillow, and we appreciate you being candid about where the model and structure felt frustrating. Feedback like yours helps us better understand how these changes are experienced across teams as the business evolves.
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