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      Zillow

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      Zillow reviews

      Client Engagement Specialist - Client Engagement Specialist Zillow Employee Review

      1.0
      Aug 31, 2016
      Client engagement specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      *learning about corporate values and learning about other departments *good benefits and random perks such as a fitbit and a passport card for discounts *great view of pike place and good location in downtown *good snack options

      Cons

      Honestly, my position is a glorified call center. If you don't call, you either text or email. Since we are a glorified call center, we don't get the benefit of having most holidays off and we work very unusual hours.That being said, the job gets quite boring and tedious. It's stagnant and soul crushing; it is probably the reason why people leave quickly. I say glorified call center, because most people do not know what they are getting themselves into. Some of my colleagues were not aware of the full details of the position, due to ambiguous phrasing from recruiters, until the actual training!

      avatar
      Zillow Response
      9y
      Thanks for the detailed feedback. I’m sorry you’re not enjoying your experience at Zillow (though glad you like the perks, snacks, etc.) We try to be super transparent re: what the job is during the interview process, but we’ll take this as feedback that we may need to improve in that area. The attrition across the team is low, and most people according to our surveys enjoy the job. Some also use it as a stepping stone to more opportunities in the future (though we expect people to put in at least a year before moving.) Feel free to reach out to me directly if you’d like to discuss more, and see if you’re eligible for applying to different departments. You can email/call me at any time. tonys@zillow.com. –Tony Small, VP and General Manager, Premier Agent

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      CEO approval
      Business Outlook

      Pros

      Great company to work for

      Cons

      Long hours with low pay

      1
      3.0
      May 8, 2026
      Senior account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      You can make good money here.

      Cons

      In sales, job can change often. For example: I was making good money and excelling because I am a relationship Sales person. Then they changed it to where you get the sale, and instead of being able to grow that account via that relationship you just broke into, you have to pass it to an account manager and go back to cold/robo calling. You "book" of business you recive to prospect from is a lottery. I received a book of prospects/accounts that most of the were low income, or senior living properties. They don't have a budget and have a line of renter on a waitlist. No way to convince them to spend money on advertising but you still have the same quota.

      2
      avatar
      Zillow Response
      4w
      Thank you for sharing such a detailed perspective. We understand that frequent changes to roles, account ownership and business priorities can have a real impact on relationship-building and the day-to-day experience in sales. We’re glad to hear compensation was a positive part of your time at Zillow, and we appreciate you being candid about where the model and structure felt frustrating. Feedback like yours helps us better understand how these changes are experienced across teams as the business evolves.
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