Dose of Reality - Client Engagement Specialist Zillow Employee Review

4.0
Sep 9, 2016
Recommend
CEO approval
Business Outlook

Pros

In my time at Zillow, I felt motivated to continuously be a top-performer and I was. As a CES, I was consistently on our daily leader board and felt a drive to push myself due to an unparalleled work-place culture. Truly felt appreciated as an employee for a multitude of reasons; free food didn't hurt. My co-workers and managers both were beyond influential in helping me receive the highest possible bonus you could in our department for every quarterly review conducted on my behalf. I worked hard and build solid rapport with almost everyone in the Denver office. It is incredibly unfortunate that I'm even having to type the duration of this review out, but it needs to be heard.

Cons

There really aren't any cons to working at the Denver office, minus the deplorable comments and actions of an individual who single-handedly brings down the morale of almost 200 people on a daily basis. The statements are reprehensible, I was told in order to succeed at this company, I'd have to "fake it until you make it." That deplorable mentality carries over to a truly vile managerial style that does nothing but promote unnecessary micro-management that invalidates efforts done by members on the team, myself included. Which only succeeded in making me feel inadequate and like I was not a valued member of the office. Constant complaints are mustered against this individual to no avail and this imperviousness is a true mystery. This individual personally led me to have overwhelmingly debilitating panic attacks on an almost daily basis which eventually caused my numbers to fall, for me to be forced to leave my desk and sometimes even have to leave early. This was then used against me in order to justify my termination. Multiple co-workers and leads were aware of the situation and but by then, it was too late. It pains me to write all this out and make it public knowledge, but it needs to be seen and heard, not swept under the rug like the company would prefer.

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Zillow Response
9y
Thank you for your detailed review. I’m glad you enjoyed a lot of your experience at Zillow and with the Premier Agent Concierge team. We care a lot about creating a positive and fun culture, and have taken a lot of steps recently to make that culture even better. That said, I’m sorry to hear that you had a negative experience with a co-worker. Feel free to write me at tonys@zillow.com and share specific details, which will help us in our effort to always be improving upon our culture. Tony Small, Vice President and General Manager, Premier Agent

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Zillow Response
4w
Thank you for sharing such a detailed perspective. We understand that frequent changes to roles, account ownership and business priorities can have a real impact on relationship-building and the day-to-day experience in sales. We’re glad to hear compensation was a positive part of your time at Zillow, and we appreciate you being candid about where the model and structure felt frustrating. Feedback like yours helps us better understand how these changes are experienced across teams as the business evolves.
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