Great company, growing department with some growing pains. - Client Engagement Specialist Zillow Employee Review

3.0
Oct 24, 2016
Recommend
CEO approval
Business Outlook

Pros

Great Health benefits with premiums covered at 100%, two fully stocked kitchens with generous amounts of free snacks and drinks, Game room with ping pong tables and more, Yoga and fitness classes provided once a week and the ability to pay for a chair massage on Fridays right in the office and the option for a 4 day work week is great.

Cons

Communication among leadership team, continued training on products and cross training in other departments, feeling separate from the organization as a whole as your work schedule, and holidays do not align with the company, tech issues can be very difficult when your are super reliant on your tools to produce numbers that are used to determine your overall productivity but tech issues have seemed to be a constant issue since day one so you learn to just work with what you got. Not hiring people who are actually experienced in a call center environment is also pretty challenging.

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Zillow Response
9y
Thank you for the detailed and thoughtful review. It has been a challenge growing the Premier Agent Concierge team so quickly (and building/scaling the tools at the same time), and a lot of the concerns you note are a result of the speed (surprising even to me!) at which we've grown. The good news is that we're making lots of progress on all fronts (tools, training, features, and more), and I would expect you to see the fruits of that work over the next few months (and it will continue to get better over time). I'm glad you're overall happy and you see this effort as "game changing" (which it is!). I'm hopeful that with the evolutions and improvements in the works (per above), you'll be even happier in the future. As always, feel free to email me directly with any additional comments or suggestions - tonys@zillowgroup.com. Thanks again!

Explore other reviews about Zillow

5.0
May 2, 2026
Anonymous intern
Recommend
CEO approval
Business Outlook

Pros

Very collaborative team, encouraging team members and managers. Great experience overall.

Cons

Because most people work remote, sometimes it can be hard to meet immediately to chat.

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Zillow Response
1mo
Thank you for sharing your experience as an intern at Zillow. We’re glad to hear that your team felt collaborative and supportive, and that your managers helped create a positive environment overall. We also appreciate your perspective on remote work and the challenges that can sometimes come with connecting quickly in a distributed environment. Feedback like yours helps us continue improving how teams stay connected through Cloud HQ.
3.0
May 8, 2026
Recommend
CEO approval
Business Outlook

Pros

You can make good money here.

Cons

In sales, job can change often. For example: I was making good money and excelling because I am a relationship Sales person. Then they changed it to where you get the sale, and instead of being able to grow that account via that relationship you just broke into, you have to pass it to an account manager and go back to cold/robo calling. You "book" of business you recive to prospect from is a lottery. I received a book of prospects/accounts that most of the were low income, or senior living properties. They don't have a budget and have a line of renter on a waitlist. No way to convince them to spend money on advertising but you still have the same quota.

2
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Zillow Response
1mo
Thank you for sharing such a detailed perspective. We understand that frequent changes to roles, account ownership and business priorities can have a real impact on relationship-building and the day-to-day experience in sales. We’re glad to hear compensation was a positive part of your time at Zillow, and we appreciate you being candid about where the model and structure felt frustrating. Feedback like yours helps us better understand how these changes are experienced across teams as the business evolves.
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