Changing the game, but still room for improvement - Client Engagement Specialist Zillow Employee Review

- Internal mobility is an absolute mess. This is one of the main reasons I left the company. I applied for a job after being with the company for 2 years and was quite literally “forgotten” about until a Sr. Manger pinged the internal mobility recruiter- I received a formal apology, but it was really hurtful. ------As a follow up to this internal mobility, all Denver hires should be aware that the majority of the Denver office (80-90%) is sales and customer service. If you want to move up in those departments it's a great opportunity, or if you want to stick it out for a year, get to understand the company and culture, etc. you can transfer to another office after a year. - It's mostly a joke within the company, but PAC or Premier Agent Concierge (The entry level department a large number join into as an associate CES) is the red headed step child of the company. We work 363 days out of the year until 8 PM, 7 days a week(Holidays included) and other departments pity our department/consider it a joke. It's ridiculous that PAC still is expected to "thank" management when we were allowed to participate in entire company events. -----This has gotten A LOT better since I started in early 2016, but there is still a long way to go -Management communication (especially in PAC). When news comes out, it instantly turns in to a game of telephone with some team leads/associate managers saying one thing, while others say another. One SOP changes and some say follow it, others say do whatever you want. There were a couple times when we had LARGE meetings where EVERYONE got the exact same information- I think this needs to be more frequent and a standard practice to reduce this chatter and try to nip the "Zumor mill rumors" before they bud.