Not a place if you want a real career in sales - Anonymous employee Zillow Employee Review

1.0
Nov 7, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Some good in-office perks, good healthcare, great peers

Cons

Complete misalignment when it comes to sales career. Management focuses too much on making sellers do administrative work - answering support calls, dealing with cancellations. It takes away time from selling. Monthly quotas are extremely short sighted. All real software companies have annual or quarterly sales goals. You aren’t allowing your sellers to think strategically and grow customer relationships for larger deals. Zillow promotes employees to managers who hit sales quota, most don’t make good managers - they have no experience coaching or advising rather just focus on looking good to upper management.

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Zillow Response
7y
Hello, this is Dave Frisone, Senior Director of Premier Agent sales for the NY office. Thank you for your thoughtful feedback on your experience as an employee of Zillow Group. We strive to create a dynamic and successful working environment for everyone and appreciate ideas and perspectives like these. If you would like to have further discussion on these topics, please do not hesitate to reach out to me directly, davef@zillowgroup.com. Thank you.

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You can make good money here.

Cons

In sales, job can change often. For example: I was making good money and excelling because I am a relationship Sales person. Then they changed it to where you get the sale, and instead of being able to grow that account via that relationship you just broke into, you have to pass it to an account manager and go back to cold/robo calling. You "book" of business you recive to prospect from is a lottery. I received a book of prospects/accounts that most of the were low income, or senior living properties. They don't have a budget and have a line of renter on a waitlist. No way to convince them to spend money on advertising but you still have the same quota.

2
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Zillow Response
1mo
Thank you for sharing such a detailed perspective. We understand that frequent changes to roles, account ownership and business priorities can have a real impact on relationship-building and the day-to-day experience in sales. We’re glad to hear compensation was a positive part of your time at Zillow, and we appreciate you being candid about where the model and structure felt frustrating. Feedback like yours helps us better understand how these changes are experienced across teams as the business evolves.
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