Customer Service - Client Engagement Specialist Zillow Employee Review

3.0
Jan 14, 2019
Recommend
CEO approval
Business Outlook

Pros

Really nice benefits. PTO, healthcare, pay, and free snacks/drinks

Cons

The work was not fun and grueling. Felt like the red-headed stepchild of company as we were not allowed to participate in most activities.

avatar
Zillow Response
7y
Great to hear you felt the benefits and perks were solid. Since our department works with high volume inbound and outbound contacts, there is certainly an amount of repetition in daily tasks, which is why we try to be extremely clear in recruiting and hiring exactly what the position is and what a typical day looks like. Thanks for your contributions during your time with us and best of luck in your new endeavors. -JR Gast, VP Client Experience

Explore other reviews about Zillow

5.0
May 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company to work for

Cons

Long hours with low pay

1
3.0
May 8, 2026
Recommend
CEO approval
Business Outlook

Pros

You can make good money here.

Cons

In sales, job can change often. For example: I was making good money and excelling because I am a relationship Sales person. Then they changed it to where you get the sale, and instead of being able to grow that account via that relationship you just broke into, you have to pass it to an account manager and go back to cold/robo calling. You "book" of business you recive to prospect from is a lottery. I received a book of prospects/accounts that most of the were low income, or senior living properties. They don't have a budget and have a line of renter on a waitlist. No way to convince them to spend money on advertising but you still have the same quota.

2
avatar
Zillow Response
1mo
Thank you for sharing such a detailed perspective. We understand that frequent changes to roles, account ownership and business priorities can have a real impact on relationship-building and the day-to-day experience in sales. We’re glad to hear compensation was a positive part of your time at Zillow, and we appreciate you being candid about where the model and structure felt frustrating. Feedback like yours helps us better understand how these changes are experienced across teams as the business evolves.
See reviews by: Helpful|Rating|Date|All