Top of the food chain... - Inside Sales Consultant Zillow Employee Review

5.0
Apr 29, 2013
Recommend
CEO approval
Business Outlook

Pros

Way above average in most respects, decent benefits at a low cost, great perks (fully stocked kitchen, game room, public transportation paid for, lots of free lunches and happy-hours/events) good PTO/sick leave set up. The product is pretty easy to sell, and if you build a good relationship with your clients and coach them effectively, the majority will see success with the product and grow with you long term. Management style varies, but for the most part, if you show up and do your job, (hit your quotas/talk time) you are going to be treated like an adult and able to enjoy a certain level of autonomy, which is nice. The upper-management seems to be constantly pushing the envelope in terms of growing the company and it's partnerships, which is excellent for maintaining our standing as #1 in our industry.

Cons

No 401K match, and the compensation plan has taken a bit of a beating since the company went public (got to keep the investors happy and the bottom line as green as possible) but you can still generate a 6 figure income if you are willing to put your head down and work. They could also communicate some of product changes more effectively to the front line. Over-all, a great company to work for.

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Zillow Response
12y
Hi, Thank you for the review. I'm glad you're having a good experience here. To respond to some of your suggestions on how Zillow can improve, and just to clarify: the comp plan for salespeople hasn't changed at all due to being public. We do make changes to the sales comp plan frequently, but it's definitely not due to being public. In fact, we don't make any business decisions at all because of financial market reasons. We haven't changed any of our decisionmaking now that we're public - same as it ever was. On the 401K match question, you're right that we offer a 401K but the company doesn't match employee contributions. We've thought a lot about this and have decided not to match for a variety of reasons. The biggest reason why we don't match is because it's a benefit that only applies to the portion of employees who opt in to the 401K. And statistically speaking, it's the more highly compensated employees who tend to opt in to the 401K, so 401K matching is a regressive benefit. This is unlike other benefits (e.g., snacks, lunches, healthcare, fun outings and parties) which are enjoyed equally by all employees. I know this is a controversial opinion, and we do re-evaluate it every year, but I at least wanted to explain our reasoning. Thank you again for the review, and I'm glad that you are enjoying Zillow!

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Pros

You can make good money here.

Cons

In sales, job can change often. For example: I was making good money and excelling because I am a relationship Sales person. Then they changed it to where you get the sale, and instead of being able to grow that account via that relationship you just broke into, you have to pass it to an account manager and go back to cold/robo calling. You "book" of business you recive to prospect from is a lottery. I received a book of prospects/accounts that most of the were low income, or senior living properties. They don't have a budget and have a line of renter on a waitlist. No way to convince them to spend money on advertising but you still have the same quota.

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Zillow Response
3w
Thank you for sharing such a detailed perspective. We understand that frequent changes to roles, account ownership and business priorities can have a real impact on relationship-building and the day-to-day experience in sales. We’re glad to hear compensation was a positive part of your time at Zillow, and we appreciate you being candid about where the model and structure felt frustrating. Feedback like yours helps us better understand how these changes are experienced across teams as the business evolves.
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