Glorified call center - Client Engagement Specialist Zillow Employee Review

1.0
Sep 19, 2019
Recommend
CEO approval
Business Outlook

Pros

Free food, great company parties, great office.

Cons

The opportunity for growth here is almost impossible, unless you end up getting to know the right people. Zillow takes pride in their company slogans, however they don’t actually live up to them at all. It’s very much like a high school setting with the way everyone acts. You’re entire job is to text, and call potential buyers and connect them to an agent while using an SOP to follow. 10 hour shifts with an hour lunch, and you must work at least one weekend day.

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Zillow Response
6y
Thank you for taking the time to share your feedback. I am disheartened to hear of your experience and perspective of your time employed by Zillow Group. The key to our business is our commitment to all employees no matter which level or department. We believe in empowering all employees to grow long term careers. With this said, we’re always looking for ways to ensure our associates have equal access to growth and development opportunities as we strive to provide an environment where associates feel they’re valued, treated fairly and respected. Career development is something we do not take lightly and we are always looking for feedback to improve. The role of a Connections Specialist is very important to Zillow Group's success and does require long days connecting Buyers with Agents. This is a unique environment and best suited for those who are willing to move fast and operate with excellence. I appreciate your feedback and ideas on work needed and how we can improve. Greg Davis Senior Director Connections Experience gdavis@zillowgroup.com

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Cons

Long hours with low pay

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3.0
May 8, 2026
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Pros

You can make good money here.

Cons

In sales, job can change often. For example: I was making good money and excelling because I am a relationship Sales person. Then they changed it to where you get the sale, and instead of being able to grow that account via that relationship you just broke into, you have to pass it to an account manager and go back to cold/robo calling. You "book" of business you recive to prospect from is a lottery. I received a book of prospects/accounts that most of the were low income, or senior living properties. They don't have a budget and have a line of renter on a waitlist. No way to convince them to spend money on advertising but you still have the same quota.

2
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Zillow Response
1mo
Thank you for sharing such a detailed perspective. We understand that frequent changes to roles, account ownership and business priorities can have a real impact on relationship-building and the day-to-day experience in sales. We’re glad to hear compensation was a positive part of your time at Zillow, and we appreciate you being candid about where the model and structure felt frustrating. Feedback like yours helps us better understand how these changes are experienced across teams as the business evolves.
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