Good, but political as of late. Will update. - IT Support Specialist Zillow Employee Review

4.0
Dec 9, 2019
Recommend
CEO approval
Business Outlook

Pros

Great pay and benefits, excellent tools, free snacks and coffee, good healthcare and stock options. Corp app infrastructure is solid. People are usually helpful and supportive when you have questions even across orgs.

Cons

Zillow 2.0 is driving people far too hard. There is a tangible change at the company toward tighter budgets, which has resulted in significantly more workload per person without wanting the spend on appropriate staffing levels. (While the equity and belonging team is doing great) I also feel more expendable as Zillow 2.0 moves forward. Despite transparency being a core value, management in my org makes major personnel decisions without opening positions to the whole org, causing employees at other sites to be left behind and the whole process to become very political and unfair. Transparency is only valued on a technical level, not a people level in my org. Politics have frequently influenced decisions about major systems changes, and when to spend budget even when the equipment is badly needed.

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Zillow Response
6y
Thank you for taking the time to write a review, as you know we are moving fast in our transition to Zillow 2.0 and I realize that this pace can sometimes be challenging. The 2.0 model is driving more analysis of our spend however we continue to grow our team and increase the investment in our technology stack annually and while we always strive to post roles internally, we can continue to improve on our transparency. I appreciate your feedback, if you would like to discuss more, please feel free to reach out to me directly. -Toby tobyro@zillowgroup.com

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Zillow Response
4w
Thank you for sharing such a detailed perspective. We understand that frequent changes to roles, account ownership and business priorities can have a real impact on relationship-building and the day-to-day experience in sales. We’re glad to hear compensation was a positive part of your time at Zillow, and we appreciate you being candid about where the model and structure felt frustrating. Feedback like yours helps us better understand how these changes are experienced across teams as the business evolves.
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