One hell of a ride! - Inside Sales Zillow Employee Review

5.0
Jan 22, 2014
Recommend
CEO approval
Business Outlook

Pros

Being in the first training class was an honor as the trainers had put a lot of work into the structure and detail of the training process. The job is simple however the demographic you are reaching out to is complex (to say the least). The class was comprehensive and I felt excited to get on the phones and start making dollars. When I got out there and got past the first sale (which is usually the hardest) I saw what was possible. If you’re not in sales for money or recognition, you are in the wrong field. This company does a hell of a lot of both. I have always had an above average work ethic and found myself struggling with expectations but the fact of the matter is; more production, more results. I made exceptional money while at Zillow and couldn’t have been happier with the transparency of the management. I parted ways with Zillow because of timing. Had I been 5 years younger this would have been perfect. When I expressed concern to my manager he understood and we separated on good terms with him even agreeing to be used as a reference. The HR department was expeditious with everything and the exit interview was sad. Sad because working alongside such positive and innovative people was enlightening and I knew I was going to miss that. And I do.

Cons

The expectations are rigorous. If you cannot handle them, bail. People hang in with the notion that these standards will decrease at some point. I assure you, they will not. If you cannot commit to working insane hours to accomplish your goal, bail. Going into this I was told very clearly what was needed to be done to stay within compliance. These are not scare tactics, motivational exaggerations or jokes. Be prepared to work with real estate agents all day. If you would like, pick up your cell phone and try to take 15 minutes of an agents time. If you can do that in 50 calls, you may have a shot at succeeding in this job. If you do not have the skin-thickness of a WWII leatherneck Marine charging a beach on Iwo Jima, bail. Rejection is rampant and brutal in this job so if you are easily offended or take things personally you will not be happy. This is why the word “tears” may be found in many of the former reviews.

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3.0
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Pros

You can make good money here.

Cons

In sales, job can change often. For example: I was making good money and excelling because I am a relationship Sales person. Then they changed it to where you get the sale, and instead of being able to grow that account via that relationship you just broke into, you have to pass it to an account manager and go back to cold/robo calling. You "book" of business you recive to prospect from is a lottery. I received a book of prospects/accounts that most of the were low income, or senior living properties. They don't have a budget and have a line of renter on a waitlist. No way to convince them to spend money on advertising but you still have the same quota.

2
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Zillow Response
4w
Thank you for sharing such a detailed perspective. We understand that frequent changes to roles, account ownership and business priorities can have a real impact on relationship-building and the day-to-day experience in sales. We’re glad to hear compensation was a positive part of your time at Zillow, and we appreciate you being candid about where the model and structure felt frustrating. Feedback like yours helps us better understand how these changes are experienced across teams as the business evolves.
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