Disappointing Career Choice - Inside Sales Consultant Zillow Employee Review

2.0
May 12, 2014
Recommend
CEO approval
Business Outlook

Pros

Zillow is a GREAT product for both an agent and the consumer. Exceptional sales team, casual attire, benefits, beautiful location.

Cons

There is no work-life balance. You are informed last minute that you must show up to a "roll out" the next morning extremely early. They offer great lunches but that is because you take your food back to your desk to scarf it down and get back on the phone. You do have great benefits but never have time to use them as you cannot leave your desk. Extreme micromanagement. The VP will email you at noon if your call time is not up to par as it is not the "Zillow Way". Great glorified telemarketing position for an individual with little education and relatively no sales experience.

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Zillow Response
12y
I am disappointed to read that your experience at Zillow hasn't been as good as you'd like it to be. It is up to the sales person to manage their day and therefore their work life balance. I think if you asked our sales team about the degree to which they have a good balance, the vast majority would tell you that Zillow allows you to work hard and then have a full life outside of work. We manage folks so they can get the most of out of their potential and achieve their income and career path goals - People are free to eat their lunch out or away from their desk and managers are not micro managing people's schedules - that said, if a sales person is struggling and/or not putting forth the needed effort, we are certainly hold folks accountable. Our customers would tell you that our sales people are consummate professional sales people, not telemarketers. As you alluded to, we have the best product out there and it's incredibly satisfying to hear back from your clients about their success and be thanked profusely for cold calling them to get them on board. My name is Doug Slotkin and I run the Inside Sales team - I would suggest you work with your manager or me to figure out how we can make your experience better at Zillow. Please contact me at 206 515 8236 or dougs@Zillow.com.

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Pros

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Cons

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3.0
May 8, 2026
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Pros

You can make good money here.

Cons

In sales, job can change often. For example: I was making good money and excelling because I am a relationship Sales person. Then they changed it to where you get the sale, and instead of being able to grow that account via that relationship you just broke into, you have to pass it to an account manager and go back to cold/robo calling. You "book" of business you recive to prospect from is a lottery. I received a book of prospects/accounts that most of the were low income, or senior living properties. They don't have a budget and have a line of renter on a waitlist. No way to convince them to spend money on advertising but you still have the same quota.

2
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Zillow Response
3w
Thank you for sharing such a detailed perspective. We understand that frequent changes to roles, account ownership and business priorities can have a real impact on relationship-building and the day-to-day experience in sales. We’re glad to hear compensation was a positive part of your time at Zillow, and we appreciate you being candid about where the model and structure felt frustrating. Feedback like yours helps us better understand how these changes are experienced across teams as the business evolves.
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