Not a place to develop your sales career - Account Executive, Rentals Zillow Employee Review

2.0
Jun 14, 2021
Recommend
CEO approval
Business Outlook

Pros

Leading up to the pandemic, Zillow's office experience was one of a kind! All the perks you can expect from a tech company as well as colleagues who were great in so many ways. It's the people you work with that is a big standout in what makes Zillow great.

Cons

I have been in the Rentals org (Multi-Family Rentals) for almost 3 years. Over this time, the org has really changed in so many different ways. I've personally had 4 different direct managers at this time as well as 4 different team leads. When I was first hired, it was communicated that career progression is a focus; promotions happen frequently; and that you can expect to move up so long as you consistently achieve your quota. Despite continuously hitting quota, overachieving, and doing more for the greater org, this has not been the case for myself or a majority of AE's in the rentals org . Promotions are only given to the top 10% of the org across all regions (about 40-50 reps) which tends to come out of one of the regions. Despite this, management has received a disproportionate amount of promotions over this time. The role used to have a focus on more methodical/strategic strategies of engaging the industry and our clients but over time it's created a blatant focus on activity inputs. These inputs are forced via micromanagement of leaderships and various tools that record your calls so management can listen to your conversations and track your talk time. If you're looking for a place for career progression and autonomy to do your work, this is not the place for you.

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Zillow Response
4y
Thanks for taking a moment to share your feedback about working at Zillow. We are going through tremendous growth right now, which might incur unintended consequences such as increased processes. Promoting internal mobility and focusing on employees' experience had always been our top priorities, so I would love to connect further with you on your concerns and how we can better improve as a company. Feel free to reach out to me at jamith@zillowgroup.com.

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You can make good money here.

Cons

In sales, job can change often. For example: I was making good money and excelling because I am a relationship Sales person. Then they changed it to where you get the sale, and instead of being able to grow that account via that relationship you just broke into, you have to pass it to an account manager and go back to cold/robo calling. You "book" of business you recive to prospect from is a lottery. I received a book of prospects/accounts that most of the were low income, or senior living properties. They don't have a budget and have a line of renter on a waitlist. No way to convince them to spend money on advertising but you still have the same quota.

2
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Zillow Response
1mo
Thank you for sharing such a detailed perspective. We understand that frequent changes to roles, account ownership and business priorities can have a real impact on relationship-building and the day-to-day experience in sales. We’re glad to hear compensation was a positive part of your time at Zillow, and we appreciate you being candid about where the model and structure felt frustrating. Feedback like yours helps us better understand how these changes are experienced across teams as the business evolves.
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