Smoke and Mirrors - Pricing Analyst Zillow Employee Review

1.0
Jan 12, 2022
Recommend
CEO approval
Business Outlook

Pros

I started during Spencer's reign, and it truly was a magical time. I met so many great people, really felt valued and cared for. I have so many friends and connections I've made at ZG I am truly thankful for that. I thought I was going to be a lifer, I truly loved ZG and the culture spencer created. Sadly it's gone now, 2019 it really changed.

Cons

They constantly make Glassdoors top companies to work for list. Ironically, Rich Barton the CEO is one of the Glassdoor founders and sits on Board of Directors. If that's not a conflict of interest I don't know what is. This will probably get deleted because Zillow doesn't allow anything negative to be shown or seen. Which I guess is also a positive if you like to blindly follow. Absolutely appalled by the lack of transparency during "The Wind Down" especially during the holidays. The entire process was poorly handled from the HR rep to the end result. - The HR rep was hostile and angry during the initial meetings after the announcement where we were supposed to get questions answered. Questions and confusion lasted the entire week and still to this day. For a company to cut you off the way Zillow did right before Christmas is appalling. I'll never forget the ZO HR rep and how rude she was, it seriously is like once you are out of the cult they don't care. And the fact that the majority of us found out by a press release sent out an hour before the email, because it was leaked- is a slap in the face - They restricted our access to slack, email, and anything internal so even if we wanted to we couldn't apply internally. And to add insult to injury, they set me up with a recruiter to "help me transition either internally or externally" and then laid her off the week after thanksgiving and I never heard from her again. The heartless way things transpired really opened my eyes and made me realize I wasted 3 years at a company that doesn't care about me or my well being. - The dates on when we would receive our last check and severance were beyond mixed up. They cut us off in the middle of a pay period, leaving people thinking they were getting 5 more days on their last check that they weren't. - in their paperwork that Ms. HR kept heartlessly telling us to refer to when asking questions stated we would get our severance within a few days of our end date ( January 4th) and then the severance paperwork told us it was now within 30 days. So, I have spent the majority of the last two months not knowing how to properly spend and save because I was given mixed information. This could have been avoided if upper management learned how to listen to their employees. I thought I worked for a company that valued their workers, and listened to them. But it seems that culture left when Spencer did.

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5.0
May 13, 2026
Recommend
CEO approval
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Pros

Great company to work for

Cons

Long hours with low pay

1
3.0
May 8, 2026
Recommend
CEO approval
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Pros

You can make good money here.

Cons

In sales, job can change often. For example: I was making good money and excelling because I am a relationship Sales person. Then they changed it to where you get the sale, and instead of being able to grow that account via that relationship you just broke into, you have to pass it to an account manager and go back to cold/robo calling. You "book" of business you recive to prospect from is a lottery. I received a book of prospects/accounts that most of the were low income, or senior living properties. They don't have a budget and have a line of renter on a waitlist. No way to convince them to spend money on advertising but you still have the same quota.

2
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Zillow Response
3w
Thank you for sharing such a detailed perspective. We understand that frequent changes to roles, account ownership and business priorities can have a real impact on relationship-building and the day-to-day experience in sales. We’re glad to hear compensation was a positive part of your time at Zillow, and we appreciate you being candid about where the model and structure felt frustrating. Feedback like yours helps us better understand how these changes are experienced across teams as the business evolves.
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