11y
Hi from Zillow. I'm really sorry you've had a not-great experience at Zillow. The good news is that we're making progress on the Con areas you describe (though can't promise on the "pay" part without understanding your specific situation).
From your vantage point, of course, the progress may not feel fast enough. If you could email me some additional specifics, that could help us understand and address the situation more quickly. For example, we might also be open to switching teams for you. Feel free to email me at tonys@zillow.com or call at 206-515-8291 to discuss further.
Thanks again for the feedback.