Hard work pays. Daily grind. Repetitive. Competitive. - Inside Sales Consultant Zillow Employee Review

5.0
Jun 13, 2015
Recommend
CEO approval
Business Outlook

Pros

The opportunity to make a lot of money is there you just need to be good at seeking it out, being consistent, not letting "no" discourage you and really believing in the product. The job itself is the best sales opportunity I've ever had because of the product, brand recognition and culture. Im about to hit my two year mark as a sales consultant and I am very proud that I've been able to reach the stretch goals/quotas every month. Zillow pushes you to succeed and if you believe you can, you will. I've really enjoyed the challenge.

Cons

My biggest complaint would probably be regarding the expectation to bring 100% energy everyday or hit a certain number of phone calls or minutes everyday. Being on your "A" game everyday isn't really possible in my eyes. Some days I would prefer to work "on" my business rather than "in" it. With the daily eye on my activity I feel guilty taking breaks to recharge my batteries. Some days I may be really productive taking care of emails, finding new reports to be more effective and researching how to do my job better and those types of things aren't applauded because they aren't recorded in the sales dashboard. To sum it up, I think recognition from management could be improved.

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Zillow Response
10y
Thanks for the thoughtful feedback. Glad to know that for the most part, your job has been satisfying for you and rewarding in terms of hitting your numbers and challenging yourself - Thank you for your contributions to our success! In terms of your concerns, I'd like to address them. I know the challenge of bringing it 100% every day and I would agree that we do push people to achieve to their potential each and every day. Our focus is on real productivity, not the number of dials, but we do manage to presentation activity more closely when we see people struggling in terms of reaching their revenue potential. We've tried to create a culture and sales environment that makes it possible to deliver that kind of energy. I would welcome the opportunity to discuss this with you further - I'm concerned that you feel guilty when you take a break. I hope we can talk about improving your experience at Zillow. Doug Slotkin VP, Local Ad Sales

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You can make good money here.

Cons

In sales, job can change often. For example: I was making good money and excelling because I am a relationship Sales person. Then they changed it to where you get the sale, and instead of being able to grow that account via that relationship you just broke into, you have to pass it to an account manager and go back to cold/robo calling. You "book" of business you recive to prospect from is a lottery. I received a book of prospects/accounts that most of the were low income, or senior living properties. They don't have a budget and have a line of renter on a waitlist. No way to convince them to spend money on advertising but you still have the same quota.

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Zillow Response
3w
Thank you for sharing such a detailed perspective. We understand that frequent changes to roles, account ownership and business priorities can have a real impact on relationship-building and the day-to-day experience in sales. We’re glad to hear compensation was a positive part of your time at Zillow, and we appreciate you being candid about where the model and structure felt frustrating. Feedback like yours helps us better understand how these changes are experienced across teams as the business evolves.
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