In Market Rental Sales is a disaster - In Market Sales Zillow Employee Review

1.0
Oct 2, 2015
Recommend
CEO approval
Business Outlook

Pros

Good Benefits. Good snacks at the corporate office. That's being generous.

Cons

Almost to many to mention. I was let go after the sales org morphed yet again. The incompetence of upper level management is only followed by the middle manager. The rentals division is a complete disaster using, turning, burning and discarding people at an alarming rate. The two guys running the division have never sold anything. They are absolutely the worst leaders I've ever seen. How spencer can sit and let them destroy the lives of so many is inexplicable. I cannot wait until Karma comes around. Seek shelter Zillow from the legal winds a brewing. Get in line people. The docket is full

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Zillow Response
10y
We are disappointed that your experience at Zillow wasn't a success. Finding the path forward in a new business is demanding of iteration which we certainly have done in the rentals business. There have been many outstanding performances on the team and whats common to them is terrific activity volume, laser like focus on customer success and an entrepreneural approach. We are committed to enabling durable sales careers across all our teams including rentals, what's common to that is hitting numbers through a flexible and energetic approach and that formula is working well in rentals. Good luck in your next adventure. Greg (Chief Business Officer, Zillow Group)

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5.0
May 2, 2026
Anonymous intern
Recommend
CEO approval
Business Outlook

Pros

Very collaborative team, encouraging team members and managers. Great experience overall.

Cons

Because most people work remote, sometimes it can be hard to meet immediately to chat.

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Zillow Response
2w
Thank you for sharing your experience as an intern at Zillow. We’re glad to hear that your team felt collaborative and supportive, and that your managers helped create a positive environment overall. We also appreciate your perspective on remote work and the challenges that can sometimes come with connecting quickly in a distributed environment. Feedback like yours helps us continue improving how teams stay connected through Cloud HQ.
3.0
May 8, 2026
Recommend
CEO approval
Business Outlook

Pros

You can make good money here.

Cons

In sales, job can change often. For example: I was making good money and excelling because I am a relationship Sales person. Then they changed it to where you get the sale, and instead of being able to grow that account via that relationship you just broke into, you have to pass it to an account manager and go back to cold/robo calling. You "book" of business you recive to prospect from is a lottery. I received a book of prospects/accounts that most of the were low income, or senior living properties. They don't have a budget and have a line of renter on a waitlist. No way to convince them to spend money on advertising but you still have the same quota.

2
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Zillow Response
2w
Thank you for sharing such a detailed perspective. We understand that frequent changes to roles, account ownership and business priorities can have a real impact on relationship-building and the day-to-day experience in sales. We’re glad to hear compensation was a positive part of your time at Zillow, and we appreciate you being candid about where the model and structure felt frustrating. Feedback like yours helps us better understand how these changes are experienced across teams as the business evolves.
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