A Fair Perspective from a Current Employee - Rentals Sales Zillow Employee Review

3.0
Oct 4, 2015
Recommend
CEO approval
Business Outlook

Pros

While they're have been many reviews from Zillow employees specific to the Rentals team, many have been negative. While many of these reviews offer valid points that are indeed true, they lose credibility from what can be construed as a disgruntled former employee fired for non-performance. I'd like to offer a perspective as a seasoned sales rep, with 10+ years experience, who also left a great job to join the Zillow team, who agrees there are issues at Zillow, yet also still wants a future on the Zillow Rentals team. I'm one of the reps that has been at Zillow the longest, and I have a history of high sales performance. As for the pros, I'll firstly agree with almost every other review in saying that the 401k and benefits are stellar. The medical insurance even covers infertility treatments, which is almost unheard of. Zillow culture is awesome, and a huge point of effort on the CEO's part. That being said, I work in-market, and it doesn't translate (not sure how they could do this, in truth.)

Cons

The rentals org is a mess. Accounts are constantly fought over and moved to new reps, causing annoyance to our clients. The account management team is in constant battle with the sales team because there are no clear cut rules on either side. I've personally asked our sales trainer for specific group training as a group several times, with no such training in the works. I agree that Zillow offers poor training, the cause of that being they have no real idea where they're going or even what they want it to look like. One thing this team does have is TREMENDOUS potential. I believe the leadership in place can indeed get is there, especially the two mentioned in a previous review. One of which does have an extensive background in Sales, and has built highly successful organizations. Changes need to be made, there is no doubt. No one wants to work in fear all of the time, and eventually the real talent will leave with that atmosphere. No one wants to be treated like a number, and one person in leadership in particular treats us like we are nothing more than his personal cash cows. Although, that same person in leadership has a brilliant mind for operations and will be a great leader if he learns how to have a heart. He is a definite asset to Zillow, and will grow to be an even greater one of he treats his employees like assets. There is so much potential here, and I personally plan to play it out until they tell me I can't anymore. This team will be great, with some changes.

Explore other reviews about Zillow

5.0
Feb 8, 2026
Recommend
CEO approval
Business Outlook

Pros

The posts about AWS culture infiltrating Zillow must be pretty team or person specific, as I've seen nothing but leaders who really care about their teams and the business. Middle managers can often drag down morale and culture - and working remote makes that hard to see/fix. But generally, the culture and support at Zillow is WAY better than any other tech company I've worked at (or heard about from friends). Fully remote with decent benefits and people who generally care about each other is fantastic (and hard to find in today's market). For those complaining about bad culture - I'd suggest you look at another role in another org, you might be pleasantly surprised the ZG people first culture is still strong.

Cons

Fully remote makes it hard to get the right visibility and promotions and ratings are unfortunately tied to whether senior leaders see your work and know who you are. You have to make an effort to be "seen" and that's hard to do remote. The news cycle is noisy with lawsuits, but I think a lot of that is because we're a big name with a big target on our back. A judge just ruled in Zillow's favor, against Compass.

2
avatar
Zillow Response
3mo
Thank you for taking the time to share your review. It’s great to hear that leadership support, flexibility, and a people-first culture have stood out in your experience. We also recognize that visibility and growth can feel different in a remote environment, and feedback like this helps highlight where continued focus and clarity matter. We appreciate you sharing your perspective.
3.0
May 8, 2026
Recommend
CEO approval
Business Outlook

Pros

You can make good money here.

Cons

In sales, job can change often. For example: I was making good money and excelling because I am a relationship Sales person. Then they changed it to where you get the sale, and instead of being able to grow that account via that relationship you just broke into, you have to pass it to an account manager and go back to cold/robo calling. You "book" of business you recive to prospect from is a lottery. I received a book of prospects/accounts that most of the were low income, or senior living properties. They don't have a budget and have a line of renter on a waitlist. No way to convince them to spend money on advertising but you still have the same quota.

2
avatar
Zillow Response
2w
Thank you for sharing such a detailed perspective. We understand that frequent changes to roles, account ownership and business priorities can have a real impact on relationship-building and the day-to-day experience in sales. We’re glad to hear compensation was a positive part of your time at Zillow, and we appreciate you being candid about where the model and structure felt frustrating. Feedback like yours helps us better understand how these changes are experienced across teams as the business evolves.
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