bad leadership - Sales Executive Zillow Employee Review

2.0
May 20, 2025
Recommend
CEO approval
Business Outlook

Pros

actual sales conversations are great, worked directly with agents with are decision makers, commission structure is good

Cons

expectations change on a whim, they also delete them from the resource book so they can quite literally be holding you accountable to rules that dont exist anymore, the same rules dont apply to everyone, leadership has no idea what they are doing and put blame back on reps for their failures, they claim that being clear and open "turning on the lights" is a core value but they leave everyone in the dark and use very vague language when giving updates/expectations just to use them against us, have known SEVERAL people hired and fired within 6 months due to lack of support, proper onboarding, and changing of expectations, hr is a nightmare and basically said "be grateful we didnt fire you (a new hire) sooner and gave you a chance" - not sure why they hired us in the first place. no organization or system to help teach their process or resource so you have to ask other coworkers how to do literally anything (and the rules constantly change, even managers dont have an idea). knew SEVERAL people who got severally physically sick from the stress and literally had to take medical leaves within a few months of starting. absolute shame because they used to have a great reputation and employees from 3+ yrs ago talk about how great of a work environment it USED TO BE

avatar
Zillow Response
1y
Thank you for your candid feedback. We regret that your time with Zillow was not as positive as we strive to provide for all employees. Your insights are crucial for us to understand the challenges you faced, and we take them seriously. If you're willing to share more details, please contact us at careers@zillowgroup.com.

Explore other reviews about Zillow

5.0
May 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company to work for

Cons

Long hours with low pay

1
3.0
May 8, 2026
Recommend
CEO approval
Business Outlook

Pros

You can make good money here.

Cons

In sales, job can change often. For example: I was making good money and excelling because I am a relationship Sales person. Then they changed it to where you get the sale, and instead of being able to grow that account via that relationship you just broke into, you have to pass it to an account manager and go back to cold/robo calling. You "book" of business you recive to prospect from is a lottery. I received a book of prospects/accounts that most of the were low income, or senior living properties. They don't have a budget and have a line of renter on a waitlist. No way to convince them to spend money on advertising but you still have the same quota.

2
avatar
Zillow Response
3w
Thank you for sharing such a detailed perspective. We understand that frequent changes to roles, account ownership and business priorities can have a real impact on relationship-building and the day-to-day experience in sales. We’re glad to hear compensation was a positive part of your time at Zillow, and we appreciate you being candid about where the model and structure felt frustrating. Feedback like yours helps us better understand how these changes are experienced across teams as the business evolves.
See reviews by: Helpful|Rating|Date|All