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      Zillow

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      Got my life back once I left this place - Mortgage Loan Officer Zillow Employee Review

      1.0
      Mar 2, 2016
      Mortgage loan officer
      Recommend
      CEO approval
      Business Outlook

      Pros

      This place is a joke. Worst place I have ever worked toward the end of my employment. They want loan officers to pay for credit reports, appraisals and give back entire commissions on loans that payoff early or default and this comes out of your pay dollar for dollar.

      Cons

      I could go on and on. Seems like owners are trying to grow the company way to quickly to sell the business as there is a clear cycle of disregard for what continues to happen.

      avatar
      Zillow Response
      10y
      We are sorry that your experience at Mortgage Lenders of America did not meet your expectations. We do wish you the very best in future career endeavors. To clarify, the only time you would be paying the cost of an appraisal would be if a file was originated against policy by ordering that appraisal without first collecting borrower funds. This would be the same case for credit reports that exceed the report budget. These are common practices in the industry. We are confident we have the best compensation package in the business with great leads and awesome management support. As other reviews reflect, we are very dedicated to supporting a positive environment with limitless opportunity for income and success!

      Explore other reviews about Zillow

      5.0
      May 13, 2026
      Mortgage loan officer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great company to work for

      Cons

      Long hours with low pay

      1
      3.0
      May 8, 2026
      Senior account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      You can make good money here.

      Cons

      In sales, job can change often. For example: I was making good money and excelling because I am a relationship Sales person. Then they changed it to where you get the sale, and instead of being able to grow that account via that relationship you just broke into, you have to pass it to an account manager and go back to cold/robo calling. You "book" of business you recive to prospect from is a lottery. I received a book of prospects/accounts that most of the were low income, or senior living properties. They don't have a budget and have a line of renter on a waitlist. No way to convince them to spend money on advertising but you still have the same quota.

      2
      avatar
      Zillow Response
      1mo
      Thank you for sharing such a detailed perspective. We understand that frequent changes to roles, account ownership and business priorities can have a real impact on relationship-building and the day-to-day experience in sales. We’re glad to hear compensation was a positive part of your time at Zillow, and we appreciate you being candid about where the model and structure felt frustrating. Feedback like yours helps us better understand how these changes are experienced across teams as the business evolves.
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